Payment Methods Accepted Policy:
We accept the following methods of payments: Cash, Credit/Debit Cards and Online Gift Certificates. Cash – In-store only.
Credit/Debit Cards – We accept all major credit cards and debit cards. In order to process your card we must have the exact billing address and telephone number that is on file with your Bank or Credit Card Company. Any incorrect or inaccurate information provided at the time of purchase will result in a delay with processing your order. Your credit/debit card will be charged immediately after your order has been successful processed in our system.
Fraudulent Orders Policy: Through our merchant account we automatically check orders for obvious signs of fraud and / or allow us to set the fraud conditions through our processing system. For all credit/debit you will be required to enter your CVV (card verification value) code. We have the right and will to prosecute all fraudulent orders to the fullest extent of the law. Order Policy: Customers are able to order our products through by placing an online order 24 hours a day. Simply select the product(s) you would like to purchase, add the product(s) to your shopping cart and proceed to checkout. We provide secure checkout so that your information is kept secure and safe during your shopping experience with us.
Order Fulfillment Policy: We fulfill orders during our business operating hours Monday through Thursday between 9:00AM and 4:00PM EST. All instock orders will be processed within 72 business hours. Processing time for orders place on the weekend or national holiday will not begin until the following business day.
NOTE: ALL overnight and 2-Day express orders placed after 2:00PM EST will ship the next business day.
All orders will receive an order acknowledgement immediately via email to the email address provided during the checkout process.
Product Availability Policy: If you place an order and the product you purchase is out of stock or unavailable we will call or email you to notify you on the status of the product(s). At that time you will have the option to edit your order and request a different product offer or you can request to cancel your order and your payment will not be processed, all funds will be released back to your debit/credit card. Please allow 3-5 business days for your refunds to be released back to your bank ininstitution.
Special Order Policy: We offer special orders on custom items not available in our product offering. All special orders will be processed only via phone/email. Most special order will be processed and shipped within 14 business days.
Policy Changes: The Company has the right to make changes and or updates to our product prices, company policies as well as procedures. We ask that you check back with us periodically for any and all changes and or updates.
Due to the individualized nature of the hair extension and products sold on our site, all sales of all hair and hair products are final. At no time will we refund any product purchased through our website, on location at events, or via phone. If you receive the wrong product, we will provide you with a RMA Return Form for the item(s) so that you can return the unopened item for an exchange. Once we receive the item(s) and inspect the item(s) we will exchange the item within 72 hours of verified inspection or when the replacement item(s) is available for shipment. Customer will be notified via email when items(s) have been accepted or rejected for exchange.
Customers will be able to exchange item(s) for an item(s) equal or greater than the value of the item(s) being exchanged.
We will offer exchanges on incorrectly processed item(s) that are initiated within 30 days of the original purchase and upon full inspection of the product. In order to qualify for an exchange, the item(s) must meet the following conditions:
• All item(s) must be unused and unaltered, meaning the item should not be unraveled, combed, brushed, cut, colored or washed. Also, the item(s) should not have any chemicals applied and not heat should be applied. All bundles must be intact upon return.
• In accordance to federal health laws, human hair products cannot be exchanged if any portion of the item has been used, worn, or tampered prior to exchange. Due to hygiene and these federal laws a thorough inspection of the item will be conduct and to the discretion of the company will be decided if the item is eligible for an exchange.
• All exchanges must be initiated within 14 days of original purchased date. Any request for exchange after 14 days will not be honored and any item sent to Pink Label Beauty will not be returned.
• All item(s) must be returned in its original packaging and must include a copy of the original invoice.
• All items must be accompanied by the proper RMA. The RMA enables us to track your exchange, if your item(s) does not have the proper paperwork, Pink Label Beauty is not held liable for any exchanges that are lost in the process.
• All item(s) exchanged are subject to a 10% restocking fee, unless the item was incorrectly processed. If you have any issues, please call us at 215-476-4247 to remedy the issue. In order to successful exchange any product, please follow the following steps:
• Contact us within 14 days of your original purchase date to receive your RMA Return Form which consist a uniquely RMA generated number specific to your order and item you would like to exchange. We will email you the RMA Return Form.
• Package your products in its original packaging, a copy of your original invoice and prepare for shipping.
• Make sure you apply the RMA Return Form to the outside of your package. • Drop your package off at the appropriate delivery service indicated on the RMA Return Form.
• After we receive your package, please allow at least 72 hours for your item(s) to be inspected and processed.
Hair Color Policy: We deal with suppliers that provide us with un-treated, un-colored and un-dyed 100% virgin human hair. Because this is human hair, the hair comes in various natural hair colors ranging from black to light brown or 1B to 2. When you receive your product please be aware that there may be some light strands and or gray strands. If you are not pleased with the color of natural hair that you receive we will not exchange or issue a credit for the purchased product.
Refused, Failed, or Incorrect Delivery / Lost & Stolen Orders Policy: In order to make sure you receive your order in a timely manner please make sure that all your shipping information is current and accurate. We ask that you check your shipping address prior to confirming your order including your apartment number, street extension (ST, RD, DR, etc.). It is the customer’s responsibility to provide us with the correct information to get you your order. Orders in need of address change after receiving your tracking confirmation you will be assessed a $25 fee to make the corrections. A $25 assessment fee will also be applied to failed deliveries that require reshipment.
NO REFUNDS WILL BE ISSUED FOR REF– USED OR ABANDONED SHIPMENTS.